LulzBot 3D Printers are carefully designed and thoroughly tested to deliver thousands of hours of worry-free printing.
In the event that your LulzBot 3D printer is out of warranty and needs repair services, let our customer care team direct you to one of our repair partners to return your LulzBot 3D Printer to like-new condition.
LulzBot 3D Printer Repair Service Requirements
- Eligible 3D printers: Out of warranty LulzBot TAZ 6, 5, and LulzBot Mini.
- A $50 evaluation fee will be assessed for each repair request and is separate from any repair estimate. This non-refundable fee includes:
- Evaluation by our team of experts
- New custom foam packaging to ensure safe return to your doorstep — normally up to a $75 value!
- $35 will be collected for ground shipping from our headquarters back to you, within the United States. Shipping costs are non-refundable. Local customers may pick up their items without paying for return shipping.
- Repairs are offered to customers in the United States only.
- Use of original packaging is strongly recommended for shipping to LulzBot.
- LulzBot is not responsible for damages incurred during shipping to our facility.
- Items submitted through the LulzBot Repair Service will be held for a maximum of 10 business days, after which a $5 daily storage fee will be assessed.
- Carefully package your LulzBot 3D Printer. We recommend using the original packaging. Want official replacement packaging? Contact our sales department here.
- Once packaged, use this page to submit your repair request.
- One of our helpful sales support representatives will contact you within 1 business day to collect the evaluation fee and will issue your LulzBot Repair Service number.
- Write your LulzBot Repair Service number on the package and include within.
- Ship the item. Tracking and insurance is strongly recommended
- Our team of experts will perform a full diagnostic service.
- We will contact you to confirm and review your repair estimate, and on written authorization begin the repairs.
- Our repair technicians will repair your items.
- We will contact you when repairs have been completed with the final repair bill.
- In a hurry? Let us know! Expedited return shipping is available at an additional cost.
- Payment in full is required through credit cards, debit cards, and PayPal.
- A $5 holding fee will be charged per day after 10 business days.
- Your repaired items will be placed into new, custom foam packaging to ensure a safe return to you.
- We will forward the return tracking information once your items are on their way.