Company

Who is Aleph Objects, Inc. and LulzBot?

Aleph Objects, Inc. is the parent company of the LulzBot 3D printer product line. It was founded by Jeff Moe in January of 2011 with a commitment to the Free Software philosophy. The LulzBot 3D printer line was launched with a series of desktop printers, which have become more capable and more technologically advanced with each iteration while still maintaining absolute dedication to Free & Libre hardware and software. We also sell: one of the best hot-ends on the market, 3D printer electronics and hardware, and a wide assortment of 3D printer plastic filaments.

You can find more about LulzBot on the Company page and visit AlephObjects.com for more info about Aleph Objects, Inc.

Where does the name LulzBot come from?

Lulz: An agreeable occupation for the mind. Something affording pleasure, diversion, or amusement, a performance of some kind.

We create products to allow people to use their imagination to create 3D objects that entertain, amuse, and pique their imagination. Also, we're geeks. We LOVE things like this.

What does Free Software (Open Source) mean?

Free Software / Libre Software / Open Source means that the programming code (which is used to build executable computer programs) is made publicly available under a copyright license. This grants the end user essential freedoms to learn from or modify said code for their own needs. The license grants this freedom under the condition that derivitive work is made available under the same terms. This creates a large body of high-quality software that individuals are free to use to serve their own needs. For further reading, see http://www.gnu.org/philosophy/free-sw.html.

What does Libre Hardware mean?

Libre Hardware refers to the domain of physical things, in which the copy-rightable means to create them is made available to the public— much in the same way that the source code is available for Free Software / Libre Software / Open Source Software. This usually includes 3D models needed for 3D printing, vector images for laser cutting, the bill of materials, assembly instructions, and many other helpful items and information. All this information is available for LulzBot printers on our development server at http://devel.lulzbot.com/ and our download archive at http://download.lulzbot.com.

Why does LulzBot care about Open Software and Libre Hardware?

LulzBot is committed to not only keeping the design and productions process free and open, but also incorporating our customer's feedback and suggestions into everything we do. Having many eyes on the design and production process allows us to provide the best in leading edge innovation to all of our customers. Our more industrious users are free to improve directly upon our designs; when they share those improvements with the community, they inspire and influence our future production models. Other users are still able to download community-made upgrades for their own 3D printers. With our company as part of the community, we are able to offer a truly free and open philosophy and experience that results in the best available technology and solutions for all.

Lulzbot.com uses non-free javascript. Does LulzBot endorse proprietary software?

LulzBot does not endorse any proprietary software, however our website does make use of several proprietary javascript libraries which enable us to access services necessary for the operation of this business, to which adequate free software alternatives either do not exist, or we are in the time-consuming process of migrating to better alternatives.

As a lovely compromise, the Free Software Foundation recommends the LibreJS browser plugin for users concerned about proprietary javascript. Users of the LibreJS browser plugin are be able to access the major features of lulzbot.com without requiring the use of proprietary javascript.

Does an actual, human LulzBot staffer answer support calls and emails?

Our friendly, knowledgeable, U.S.-based representatives are on hand and available to answer your questions 24 hours a day, seven days a week. We can also be reached by email, at a variety of addresses — depending on your needs:

3D Printing

What is Desktop 3D Printing?

Desktop or Personal 3D printing refers to the size and user-friendliness of LulzBot machines. Check out our What is 3D Printing? page for an explanation of the process of 3D Printing.

What level of expertise do I need to run a LulzBot 3D printer?

Our assembled, calibrated, and tested Desktop 3D printer is one of the easier 3D printers to get started with. Like any other cutting-edge technology, there is a learning curve. You will need patience and a willingness to learn. You will need to read the manual to correctly and efficiently use your LulzBot 3D printer. The good news is that LulzBot desktop 3D printers are backed by a fantastic community of hobbyists and professionals who provide help via websites, video tutorials, and forums. Our support representatives are also available to help with any issues you have, 7 days a week.

Buying LulzBot 3D Printers

Why should I buy a LulzBot Desktop 3D Printer and not some other printer?

If you are looking for quality, best return of investment, for friendly service, and the greatest printing capabilities on the market today — then LulzBot is for you! Our assembled, calibrated, and tested Desktop 3D printers ship within one to two business days, so we can get you printing faster. The LulzBot TAZ is #1 in build volume among any currently available assembled printers, and the resolution & attention to detail is astounding. Beyond that, our 3D printers are the first ever hardware product to receive the "Respects Your Freedom" (RYF) certification from the Free Software Foundation. With our dedication to Free and Libre hardware and software, you can feel comfortable knowing that your 3D printer is upgradeable, modifiable, and will never be subject to vendor lock in and closed-source proprietary parts.

We do not require you to use proprietary filament which reduces your largest cost for 3D printing. Our open design also allows you the option to maintain your printer yourself; no need to return it to the factory for expensive repairs like many other 3D printers.

Who should buy a LulzBot 3D Printer?

Our current users are: engineers, inventors, educators, designers, tinkerers, and hobbyists. We are continually amazed at the uses our customers come up with for their 3D printers, so we truly feel that the capability of LulzBot 3D printers are as vast as the imaginations of the people using them. In the manufacturing industry engineers are using LulzBot 3D printers to increase innovation, collaboration, quality, and ease of manufacturing.

Are LulzBot 3D Printers plug and play? Or will I need to do a lot of set up adjustments?

GNU / Linux and OS X operating systems are plug and play and will immediately detect the printer hardware. Windows users will have the needed driver install automatically when installing our recommended printer-host and slicing software: Cura LulzBot Edition.

Lulzbot uses the current state-of-the-art, Free and Libre software, for 3D printing and provides fully functional configurations for a variety of use cases. The set-up files to enable these configuration set ups are avaiable to download from our Print Profiles page. These pre-set software configurations offer users the freedom to print high-quality parts right away, without placing unnecessary limitations of locked-down factory configurations that some 3D printer companies employ on those wishing to tinker.

What’s new about the LulzBot TAZ Desktop 3D Printer?

The TAZ 3D printer is the next logical step in 3D printing. The TAZ 3D printer is larger, faster, and more capable. We made design changes in the x-axis to increase reliability. The open design makes it much easier to remove designs from the build plate and perform any need upgrades or maintenance. The much larger heat bed comes to temperature much faster than the previous generation of LulzBot 3D printers. The LulzBot Hexagon all metal hot end heats up to 300°C (572°F) quickly. The TAZ 3D printer is also dual extruder capable, and much more suitable for dual extruder functionality. It is built using Free and Libre hardware to allow for easy upgrades, maintenance and operation.

With the highest build area in its class, the TAZ 3D printer can keep up with your future needs for printing large parts or many parts at the same time.

How good is the quality of the LulzBot TAZ Desktop 3D Printer?

Desktop printers using Fused Filament Fabrication will all have some degree of “grain” to printed pieces even at the leading edge print layer thickness of 50 microns. Even liquid resin printers show layers, but to much less a degree than fused filament printers. With current technology, SLA printing is the only way to remove visible layered print lines but produces much less stable parts with a much higher cost in materials.

There are dozens of methods for cleaning up a 3D print depending on personal tastes, intended use, etc. For ABS filament, an acetone vapor bath is very effective in smoothing out the finish on your model.

What is the layer thickness (resolution) of the LulzBot TAZ Desktop 3D Printer?

The TAZ 3D printer can print layers as small as 0.05mm or 50 microns! Many desktop 3D printers can only achieve 100 microns.

How big is the build space on the LulzBot TAZ Desktop 3D Printer?

TAZ 3D printer has the largest build area of any assembled, calibrated and ready-to-ship 3D printer on the market.

The build platform measures 298mm wide x 275mm deep x 250mm tall (11.7in x 10.8in x 9.8in) or 20,500 cm^3 (1238 in^3)

What can a LulzBot TAZ Desktop 3D Printer make?

If you can draw it, you can print it. Create your design in any software design package and export your model to an STL file. Some designs will require a support structure, an easy check box option in Cura LulzBot Edition.

I need to print something next week. How long will it take to get up and running?

Most LulzBot printers take approximately 30 minutes to an hour to set up, and a day or two to get comfortable with the 3D printing work-flow. Depending on your experience, it may take more time to become accustomed to printing with the LulzBot TAZ 3D Printer. We highly suggest not scheduling hard deadlines within days of receiving the printer. Give yourself enough time to become familiar with it and confident in using your LulzBot 3D printer.

What does it cost to print something?

The cost of 3D printing is determined by the plastic needed to make the model. Using Cura LulzBot Edition, you can control the density of your model to suit your needs. Models may be printed solid, hollow, or with sparse interior support structure. This makes the cost of printed parts dependent on the density setting.

Factors such as size and shape figure into how much plastic will be needed. For most objects you are looking at pennies to several dollars.

For example: an object approximately the size of a fist with infill of ~50% would use about 70 grams of plastic. One kg of plastic costs $40-70, meaning the object would cost $2 to $4.

Where do I get CAD design files I need for printing?

Will my LulzBot 3D printer need constant adjustment, or can I dial it in and go?

When you receive your 3D printer you will need to adjust the filament tension and level the bed after shipping. While "tune-ups" may be periodically necessary to ensure that the printer is producing parts to your satisfaction, no extensive maintenance should be required.

Tune-ups include wiping down linear rods, cleaning out the teeth of the hobbed bolt in the extruder, and checking belt tensions.

Does a 3D printed piece need to be “finished”?

Any steps taken after the print has finished are up to you. Many people are satisfied with a freshly printed part, although with Fused Filament Fabrication there will always be some level of grain or layering in your model, Many will choose to adjust their resolution settings in Slic3r for a finer over-all finish. If that alone is not enough, various methods of Acetone baths or vapor baths have been proven to dissolve the surface layer of ABS plastic prints to give a smooth, polished look. Depending on the material, other methods may be applied including sanding and painting. If supports are required to build your model, these will need to be removed.

How are LulzBot Desktop 3D Printers made?

An army of Lulzbot 3D printers is hard at work printing out many of the parts that make up your LulzBot 3D printer. They are assembled, tested, and packaged in Colorado, USA. The Science Channel featured our very own LulzBot TAZ 3D printer on How It's Made.

What materials can I print on my LulzBot TAZ 3D printer?

PLA, ABS, HIPS, Wood (yes, wood!), PLA filament blended with Magnetic Iron and even Stainless Steel (yes, metal!).

What are the technical specs of the TAZ 3D Printer?

You can find the technical specs on our technical specs page.

Where can LulzBot Desktop 3D Printers be purchased?

You can purchase LulzBot 3D printers here on our website. We also have distribution centers in Canada and the UK to make international orders faster, easier and less expensive. LulzBot 3D printers and supplies are also available on Amazon Prime.

Do you have a retail store? Where can I walk into a brick and mortar store and walk out with my newly-purchased LulzBot?

LulzBot does not currently have a retail store or physical storefront. All our products are available for sale through the website. If you are interested in a tour of the company headquarters in Loveland CO, a weekly walk-through and Q&A is offered on Fridays at 2pm. If you are interested in becoming a distributor, please fill out our distributor contact form.

Is there a warranty or some other manufacturer's guarantee should something break or malfunction?

Print with confidence knowing that your LulzBot 3D printer will be able to keep up with your 3D printing needs by purchasing an additional 1, 2, or 3 Year extended warranty. To see the current Aleph Objects, Inc. Standard Warranty and Return Policy documentation please visit: https://www.lulzbot.com/support/return-policy.

Getting started with my LulzBot 3D Printer

What software will I need to install to run my LulzBot printer, and where can I download it?

We recommend using the well known, supported, and Free and Libre software package Cura LulzBot Edition.

Cura LulzBot Edition transforms the STL file exported from your design package to the GCODE instructions used in producing your 3D printed object. Cura LulzBot Edition is also used for interacting with and controlling your LulzBot Desktop 3D printer.

What software and operating system do you need to run a LulzBot Desktop 3D Printer?

The software we recommend runs on GNU Linux, Windows (XP/7/8/10) and Mac OSX.

Does my LulzBot 3D printer require maintenance?

LulzBot 3D printers require some periodic maintenance. You can find maintenance guidelines in your LulzBot 3D printer user manual. You can also find a further breakdown on the Maintaining your 3D printer page.

Can I modify my LulzBot 3D printer?

You are welcome to, and actually encouraged to, modify your LulzBot 3D printer as much as you would like! Visit forum.lulzbot.com to find other LulzBot users who have already modified their printers. However, please be warned that any modifications made that result in a need for repair or exchange may change or void your warranty. Please contact our LulzBot Support team if any such issues should arise.

Can I add a dual extruder to my LulzBot 3D printer?

You certainly can! The LulzBot TAZ 3D printer has connectors built in for the LulzBot TAZ Dual Extruder Tool Head. Installation, configuration, and utilization is easy.

3D Printing Filament, Accessories and Parts

Where can I buy 3D printer filament for my LulzBot 3D printer?

From us, of course! We recommend purchasing your filament from LulzBot as we source our filament from a known high-quality supplier. However, if you do not plan to buy filament from LulzBot, we encourage you to check that the filament is from a known, trusted source. In quality filaments, the diameter will be near 2.9mm and will have a tolerance of less than +/- 1mm through the length of the filament.

Take note of the extrusion temperatures of non-LulzBot filament, as some plastic manufacturers require higher temperatures than normal. You should also visually inspect the filament for roundness and to ensure it contains no air bubbles or foreign material. Poor quality filament can cause many printing problems.

The quality of filament really matters! One of the more important variables in the printing process is filament consistency. It can be the difference between printing reliably or having to deal with downtime.

What types of 3D printer filaments can I print with using my LulzBot 3D Printer?

Many filaments can be printed on LulzBot 3D printers straight out of the box. Those filaments are:

There are also additional specialty filaments that, with experience with your LulzBot 3D printer, can be 3D printed:

Can I print with exotic materials?

You can! LulzBot 3D printers are set up to print with ABS, PLA, Laywoo-D3 wood filament, and HIPS.

Taulman Nylon can be extruded with the standard hot end on LulzBot 3D printers but does require a different print surface. Current print surfaces known to give better nylon adhesion include: garolite, painters' tape, and wood.

Installation of a replacement Garolite build platform, readjustment to the print bed, and an update to the firmware may be required to do reliably 3D print with Polycarbonate.

Where can I buy parts to make my own 3D Printer?

We carry many of the parts required to build your own 3D printer. In the LulzBot store you can find electronics, motors, power supplies, hardware, and more.

Shipping

Do you ship internationally?

Yes we do. We have distribution centers in the US, Canada and the UK and are investigating a distribution center in the Asia Pacific Area. This ensures we can ship your products to you in the the least amount of time and with the least amount of hassle. Sometimes we may only have the product you need in a distribution center outside your region. You will have the choice to pay international shipping for the object depending on your urgency or wait until we have the product in distribution in your area. The choice is yours.

Can you check a shipping quote for me?

If you encounter a shipping rate that appears inaccurate or excessive, please let us know. At times, high shipping costs may be due to limited availability as described above — you may be ordering an item only located in a specific warehouse.

How much will it cost to ship to my country?

Shipping is dependent on a number of factors. Keep in mind that an assembled printer is a large package — international customers may have to pay more or wait longer for the box to arrive.

How can I get a shipping estimate?

Once you have finished shopping and added all of the items you want to your cart:

  1. Go to checkout
  2. View cart at the top right and click CHECKOUT to go to the checkout screen.
  3. In the checkout menu enter your shipping and billing information and click the "Click to calculate shipping" button.
  4. You should then see multiple shipping price quotes from which to choose, which reflect the speed with which your package will be delivered once the order is processed.

Does the total cost of a TAZ include VAT, tariff, duty, tax, handling fee, customs clearance charge, etc. required by my country?

Because LulzBot ships from locations in the United Kingdom and in Canada, customers located in the EU and in Canada will see VAT (EU) or GST/HST (Canada) applied to their orders. Sometimes products will only be available to ship from the US. In this case EU and Canadian customers are then responsible for any VAT, tariff, duty, tax, handling fee, customs clearance charge, etc.

If you are located outside of the US, EU, or Canada you are responsible for all tariff charges, duty, taxes, handling fees, customs clearance charges, or any others charges applied when the shipment is imported into your country.

If you feel you were incorrectly charged a tax in your order please, contact us at Sales@LulzBot.com. We will review your order and adjust or refund any incorrect charges.

Why didn't I get tracking/shipping info?

Sometimes automated emails from LulzBot.com will go into your spam email folder. Please check any spam folders. Also, selecting the message as Not Spam in your email service or client will help in keeping messages from LulzBot out of your spam folder. If you have changed your email settings and still do not receive or find the automated email you are anticipating, please contact a LulzBot representative to ensure that your account is registered under the correct email address.

Only some of my order arrived. Where is the rest of it?

Sometimes, depending on current inventory levels, we will split your order and fulfill it from different warehouses. This may cause some delay for some items in your order.

Ordering

Why can't I find the item I want to order on your store anymore?

We only sell items we have in stock. As such, when we are temporarily sold out of an item, we will sometimes pull it from our store until the stock is replenished. Also, in some cases if we have discontinued an item it will be removed from the store.

When will the LulzBot 3D printer be available?

LulzBot 3D printers will be available as our stock allows; since we only sell as many units as we are prepared to immediately ship, our stock levels do fluctuate. Watch the product page: if it says available, it is ready to be purchased and on it’s way to you!

Can I back-order items that are not currently available?

We do not accept back orders. However, we will likely have your items in stock shortly, so check back soon.

Why will your checkout system not accept my credit card even when I know it is valid?

Our ordering system will reject a credit card if shipping and billing address are not the same. If you need to have a separate shipping address, please make a credit card purchase via PayPal.

Store Account

Why can't I log in to my account?

When using an email address as your user name, try using just the portion before the @. For example, bobsmith@lulzbot.com would log in with the user name "bobsmith".

If you used the "Create An Account" page, the name you specified for the user name is what is needed when signing in. If this fails, please contact a LulzBot representative at support@lulzbot.com.

Why have I never received my password reset email?

Sometimes automated emails from LulzBot.com will go into your spam email folder. Please check any spam folders. Also, selecting the message as Not Spam in your email service or client will help in keeping messages from LulzBot out of your spam folder. If you have changed your email settings and still do not receive or find the automated email you are anticipating, please contact a LulzBot representative to ensure that your account is registered under the correct email address.

Why can I only log in by using the password reset option?

When using email addresses as your user name, try using just the portion before the @. If you used the "Create an Account" page, the name you specified for the user name is what is needed when signing in.

Distributors

 

I’d like to distribute LulzBot 3D Printers — who should I talk to?

If you would like to be considered as a reseller, wholesaler, or distributor, please visit the LulzBot Reseller Page.

 

Have a question not listed here? Send us an email via Info@LulzBot.com, and we will consider it as an addition to the FAQ.