All products sold on LulzBot.com have a 30 day return policy. Within 30 days of purchase you are welcome to return or exchange any item you find to be faulty. After 30 days of purchase, returns will not be accepted.
All return shipping costs are the responsibility of the customer.
Any item found to be broken or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.
When returning an item for exchange, the returned item must be received by LulzBot before a replacement item is shipped out. If you need a rush replacement, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.